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LTL Customer Service, Team Lead

LTL Customer Service, Team Lead
Winnipeg, MB

Reporting to the Manager, Strategic Development, the LTL Customer Service Team Lead is responsible for the ongoing development and implementation of our customer service experience.  They have a shared responsibility for leading and motivating the LTL Customer Service Team. This position must solve problems, realize opportunities and communicate in a thorough and timely fashion with all co-workers and customers. Relationship building and a strong focus on customer satisfaction are key attributes of this role. The Team Lead will work to execute group strategies which achieve departmental goals.

Specific Responsibilities include:

  • Training and development of LTL Customer Service Team
  • Management of daily KPIs
  • Rollout new initiatives
  • Onboarding of new clients
  • Account support and workload management
  • Responsible for account activity and development

Our Ideal Candidate will possess:

  • Previous leadership experience.
  • Experience in a customer service relate role.
  • Experience in transportation and/or logistics.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills.
  • Strong communication skills.
  • Excellent organizational skills.
  • Detailed oriented.
  • Professional phone etiquette.
  • Good organisational skills.
  • Excellent problem-solving abilities.
  • Strong interpersonal skills.
  • Adaptable.

Why Bison:

  • Corporate Wellness Program & on-site fitness facility*
  • Internal training through our Learning & Development Department
  • Companywide career growth opportunities
  • Corporate Lunches and Cultural Celebrations
  • Develop meaningful relationships with our open-door policy across the organization

About Bison:

  • Celebrating 50 years in Business
  • Named as Canada's 10 Most Admired Corporate Cultures
  • Active in giving back through Corporate Social Responsibility and Charitable Giving
  • Committed to environmental sustainability
  • Bison Transport is committed to Diversity and Inclusion in the Workplace

Apply Today!
Please submit your resume in MS Word or PDF format and apply today!

Apply Now!

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